As every IT manager knows, security is a trade-off between usability and the level of protection required. For example, to prevent users making unauthorised configuration changes to their system, users are normally given only basic security rights to their system. This is fine until the user has a legitimate reasons to make changes to their system. Perhaps to install a software update, or make a small configuration change. This situation normally results in a Support Staff member visiting the user, logging on with an account with increased users rights and then carrying out the task before logging off and allowing the user to continue. This approach also has unwelcome side effects as a considerable amount of modern software requires that the user who is going to use the software actually installs it. Let alone the lost productivity of the user and the increased workload for the support staff. The problems become even more compounded when the user is physically away from support staff and not connected to the companies network. All these issues result in increased support time, unhappy users and increased costs to your companies bottom line. Privilege master provides the perfect solution by allowing your users temporarily increased security privileges, using their normal account details whist ensuring your support department remains in full control, without the need to give out administrator account details, password or any other security sensitive information. Privilege master provides the perfect solution to allowing your users temporarily increased security privileges, using their normal account details whist ensuring your support department remains in full control, without the need to give out administrator account details, password or any other security sensitive information. Privilege Master was designed to serve a real need by our customers to allow users temporarily increase security privileges to carry out basic tasks on their local system. |
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